Exchanges & Returns

You have 30 days from the delivery date of your order to request an exchange or return.

If you are unable to register your request, please get in touch with our Customer Care team by filling out this form.

Your request will be accepted within 24–48 hours, and you will receive all the instructions to follow by email.

  • You can request returns or exchanges within 30 days from the date of purchase.

    To be eligible for a return, items must be in perfect condition, showing no signs of wear, and returned in their original or suitable packaging. We recommend reusing the original shipping box to ensure your jewelry arrives safely. Please note that we cannot process returns for items received damaged or in poor condition.

    Returns of products purchased during promotions will be handled according to the specific terms of that promotion.

  • Once your request is authorized by GAUGE team, you will receive an automated email with the return label/s to send your order back to us. Please print the document/s and follow the courier instructions.

    After the reception of the parcel at our premises, please allow 5-7 business days for your request to be managed. As soon as the refund or the store credit is processed, you will receive a confirmation via email.

  • The refund will be credited to the original form of payment used to make the purchase. Please note that, depending on your banking institution, it can take up to 15 business days for the amount to be visible in your account.

    As soon as the refund is processed, the client will receive a notification via email.

    Bear in mind that shipping costs won’t be reimbursed.