FAQs
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GAUGE ring sizes follow the standard sizing.
Therefore, to find the right ring size for you or a loved one, use an existing ring that fits well. Check the size guide and follow the instructions.
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The quality and purity of gold are measured in karats. In its pure form, gold is naturally soft and too malleable to be used on its own for durable jewelry. That’s why it’s combined with other metals to enhance its strength.
Our pieces are made from 14-karat gold, which means that if you divide a piece of gold into 24 parts, 14 parts (or 58.5%) are pure gold, and the remaining 10 parts (41.5%) are a mix of strengthening metal alloys. This composition creates the perfect balance between durability and beauty: 14K gold jewelry is more resistant to scratches and everyday wear, while still maintaining a warm, elegant tone. It is also generally well tolerated by the skin, making it ideal for regular wear.
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Just like gold, pure silver is a naturally soft metal and too delicate to be used on its own for durable jewelry. To improve its strength, it is blended with other metals.
Sterling silver 925, also known as solid silver, is made of 92.5% pure silver and 7.5% other metals, usually copper. This combination creates a sturdy material that is suitable for everyday wear while maintaining the bright shine and natural beauty of silver.
Our 925 silver pieces offer the perfect balance of quality, durability, and elegance. They are also hypoallergenic in most cases, making them a safe choice for most skin types.
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GAUGE piece is a timeless investment. Looking after your jewelry properly will help maintain its splendor, shine and lifespan. Below, we offer you a few useful tips on how to care for and maintain your jewelry.
Maintaining shine
All GAUGE articles have been treated with a technique that helps to prevent loss of shine.
However, it is still important that you follow our suggested care instructions:
Your jewelry can lose its shine when exposed to air during a long period of time.
Loss of shine or tarnishing is a natural process that can be recovered through a special washing (as described later on).
We strongly recommend taking off your jewelry before going to bed, showering, or taking part in any physical activity.
Exposure to certain chemicals or environments may compromise the integrity of your jewelry. This includes (but is not limited to): perspiration (sweat), perfumes/colognes, cleaning products, chlorine, salt water, or silver polish, etc.
Cleaning your jewelry
Mix a little soap with lukewarm water and rub the item with a soft toothbrush. Toothbrushes are perfect for cleaning jewelry with difficult-to-access corners. If dirt persists, carry out the same process in clean water. Important: gold-plated items require greater care. Rubbing too hard may cause loss of plating. It is therefore important that you do this gently in order to avoid any damage. A special silver-polishing cloth is a great tool to make your jewelry shine again, in the event that it becomes darkened over time. However, this technique will not remove any scratches or dents present on the jewelry.
Storing your jewelry
Your jewelry should be kept away from any exposure to sunlight or warm places, ideally in a padded jewelry box or tarnish-resistant bag. You can also keep these in individual airtight plastic (polyethylene) bags. Never use rubber containers, as these can result in accelerated tarnishing and are likely to cause the jewelry to darken. Under no circumstances should you keep your jewelry in a bathroom or any humid locations. Keep in mind that GAUGE boxes are not designed to keep items in perfect condition for prolonged periods of time, as they are not airtight containers, and color alteration may occur due to lack of use.
Please note
GAUGE cannot guarantee that the gold-plating of our items will last forever. Gold-plated items are, by their nature, more fragile and susceptible to losing color over time. The speed at which this color fades will depend on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH level of the individual’s skin. For this reason, it is particularly important to ensure suitable care of your gold-plated jewelry.
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Here’s a mantra to remember: your jewelry is delicate, and should be treated as such. For rings, gently remove from the sides, and never from the top stone. We suggest removing jewelry before swimming, as chemicals used to treat pools may damage jewelry and cooler temperatures can make your fingers shrink, and your precious rings may slip off. It is also best to remove your jewelry before showering, as soaps, shampoos, etc. can affect the lustrous surface of your jewels. If you prefer to keep your jewelry on, it is important to stay on top of routine maintenance.
When you remove your jewelry for bed, swimming, showering, and any other activity that may affect the integrity of your piece, please store each piece individually to avoid tangling and scratching. Please keep in mind, solid gold is durable but malleable, and scratches are to be expected with time and wear.
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There are many ways to store your jewelry, but it is important to remember that some of them can be harmful. Never use rubber containers, as these can result in accelerated tarnishing and are likely to cause the jewelry to darken. Under no circumstances should you keep your jewelry in a bathroom or any humid locations.
Follow our recommendations:
Separate jewelry by metal: this separation prevents the metals from tarnishing when they interact with one another.
Clean your jewelry before you store it: storing dirty jewelry for a prolonged period may cause tarnishing.
Find a dry (and dark) spot to store your jewelry: humidity is jewelry’s enemy!
Make sure the pieces do not touch each other, or scratching might occur.
Important: Please keep in mind that GAUGE boxes are not designed to keep jewels in perfect condition for prolonged periods of time, as they are not airtight containers, and color alteration may occur due to lack of use.
RINGS
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Placing an order with GAUGE is very easy. All you need to do is follow these steps:
View the products that interest you. With a single click, you will be able to enlarge the pictures and see the details, materials, technical characteristics, sizes available, reference number, price and more information.
Select a product and add it to your cart.
Then, you will be able to choose to continue shopping or go to the cart.
Make sure to read and accept all the information provided in your cart.
After that, you will be able to choose to go to the checkout.
Enter the delivery address to which you want us to ship your order.
Select a valid payment method.
Confirm the order.
You will receive an email confirming your order, and another when it ships together with a tracking link so you can check its status.
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The price of a product can change depending on your local currency or if there is a promotion or discount.
GAUGE reserves the right to modify its prices at any time, while guaranteeing the price in force at the time of order confirmation. GAUGE is not obliged to compensate the customer after the time of purchase.
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Our products are prepared with care in our office in 24-72 business hours*, Monday through Friday, excluding the following holidays: January 1 and 6, Good Friday, Easter Monday, May 1, Pentecost Monday, June 24, August 15, September 11, September 24, October 12, November 1, December 6, 8, and 25.
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From the moment the purchase is made, further updates regarding the status of your order will be sent via email. Please check the spam folder, if you are still waiting for any order information.
We suggest checking the order status on "My Account" section of GAUGE website, if registered. -
We accept the following payment methods: Credit card, and PayPal (for limited countries).
These are the accepted credit cards: Visa, Visa Electron, MasterCard, American Express and other international credit cards.
Furthermore, we offer different installment payment services for countries within the EU (Klarna)
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Yes, all payments are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.
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Your card may be rejected for the following reasons:
- The card may have expired. Check that your card has not passed its expiry date.
- You may have exceeded your card limit. Check with your bank that your card has not exceeded its limit for making purchases.
- You may have entered some information incorrectly. Check that you have filled in all the necessary fields correctly.
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For any order modification or cancelation request, email our Customer Service team with your request as soon as possible. Please remember that orders are prepared within 24-72 business hours and once they are processed, cannot be cancelled or modified internally.
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By default, in order to avoid extra packaging when unneeded, all rings are assembled in one box.
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Depending on the bank entity, your account might show two transactions: the pre-authorization and the actual payment. The pre-authorization will be released within 7-10 business days. If the amount is taken after this period, we suggest you contact your bank.
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All prices shown at GAUGE website include VAT.
ORDERS + PAYMENTS
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There is free worldwide shipping on orders over €310*. If the amount of your purchase is lower than this quantity, the shipping costs will appear at the checkout, since they vary depending on the location.
Please, be aware that shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs, that always depend on the destination country, will be the responsibility of the buyer and will be settled at the given customs office.
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The delivery time for orders inside the EU is 2-3 business days, whereas for orders outside the EU is 3-4 business days. Please bear in mind that this timing is estimated from the moment when your order is shipped and is always approximate.
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A shipping confirmation email with the tracking information will be sent to the client once the parcel leaves our atelier and is with the courier.
Deliveries are made on business days from 9 am to 6 pm.
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There is only one shipment per order. If you wish to send different products to distinct addresses, you will have to place more than one order.
SHIPMENTS
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You can request returns or exchanges within 30 days from the date of purchase.
To be eligible for a return, items must be in perfect condition, showing no signs of wear, and returned in their original or suitable packaging. We recommend reusing the original shipping box to ensure your jewelry arrives safely. Please note that we cannot process returns for items received damaged or in poor condition.
Returns of products purchased during promotions will be handled according to the specific terms of that promotion.
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Once your request is authorized by GAUGE team, you will receive an automated email with the return label/s to send your order back to us. Please print the document/s and follow the courier instructions.
After the reception of the parcel at our premises, please allow 5-7 business days for your request to be managed. As soon as the refund or the store credit is processed, you will receive a confirmation via email. -
The refund will be credited to the original form of payment used to make the purchase. Please note that, depending on your banking institution, it can take up to 15 business days for the amount to be visible in your account.
As soon as the refund is processed, the client will receive a notification via email.Bear in mind that shipping costs won’t be reimbursed.
RETURNS
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When a product is out of stock, it is marked as “temporarily out of stock” and we will try to restock it as soon as possible. On the product page, you can enter your email address to be notified when it becomes available again. If no stock is available, it will be removed from the website.
AVAILABILITY
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We sell E-Gift Cards (or “Digital Gift Cards”) because they are paper free and therefore environmentally friendly, so they align better with our commitment to becoming more responsible.
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You can purchase a digital Gift Card on our website.
The gift card code will be sent by email to the person gifted.
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Austria, Bangladesh, Belgium, British Virgin Islands, Cyprus, Equatorial Guinea, Estonia, Finland, France, Germany, Greenland, Guinea-Bissau, Haiti, Iraq, Italy, Jersey, Latvia, Lithuania, Luxembourg, Mauritius, Monaco, Montenegro, New Zealand, Portugal, Singapore, Slovakia, Slovenia, Spain & Balearic Islands.
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The E-Gift Card has a 365-days lifetime, from the date it is received by email.
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You can redeem the E-Gift Card code received by email during the checkout process on g-auge.com
E-Gift cards can be used as many times as desired until the balance runs out. If your purchase exceeds the value of the E-Gift Card, you can pay the extra amount using another payment method (or another E-Gift Card).
If you decide to return the product, the amount you paid via the E-Gift Card will be credited to this same E-Gift Card and not by any other means. The amount you paid using another payment method will be credited using that same payment method.
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Please note that the E-Gift Card cannot be returned or exchanged, as it is a digital product.
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All refunds are made to the original payment method, so when returning any product purchased with an E-Gift Card, the amount will be credited to this same E-Gift Card.
E-GIFT CARD
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Do you want to represent our brand on social media, offer yourself as a model or publish an article in a magazine?
Contact our PR team at:
contcat@g-auge.com.
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You are a distributor, or you are a store and you want to sell our jewelry?
Contact us via this application form.
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GAUGE TEAM
Do you like challenges? Are you passionate about the industry? Ready to work with us? We want you!
Send your CV to us at contact@g-auge.com, or subscribe to our newsletter to get our latest news on available vacancies.
Design and Product: People with a high emotional intelligence and special attention to detail, technically capable and with great sensitivity towards quality and craftsmanship.
Creatives and Marketing: Creative minds who think outside the box, challenge conventions and work with great passion.
Operation and Logistics: Organization, self-disciplined and self-demanding. People with great self-management and leadership abilities.
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In order to contact our Customer service team, please fill this contact form.
We will answer your request in the next 2 business days.
CONTACT
ANY QUESTIONS?
You can contact us or send us a dm on instagram @gauge_jewelry ! We will be happy to assist you.